FAQ

Roots of Radiance Frequently Asked Questions

Orders & Products

What types of jewelry do you carry?

We curate fashion jewelry and accessories inspired by boho spirit, natural beauty, and modern elegance. Every piece is handpicked to help women feel radiant, empowered, and beautifully themselves.

Are your pieces hypoallergenic?

Most of our pieces are hypoallergenic and made with skin-friendly materials. Each product description includes detailed material information.

Will my jewelry tarnish?

As fashion jewelry, some natural wear is expected over time. To extend the life of your pieces, avoid water, lotions, and perfumes, and store them in a cool, dry place.

Do you restock sold-out items?

Many pieces are curated in small batches. Restocks depend on vendor availability, so we recommend grabbing favorites while they’re here!

Shipping & Delivery

Where do you ship?

We currently ship within the United States and Canada.

How much is shipping?

Shipping rates vary based on your order total and weight. Your exact rate will appear at checkout.

How long does shipping take?

Orders ship within 2–5 business days. Delivery typically takes 3–8 business days depending on your location and shipping method.

Can I track my order?

Absolutely! You’ll receive a tracking number by email once your order ships.

Returns & Exchanges

What is your return policy?

We accept returns on unworn jewelry within 14 days of delivery. Items must be in original packaging. 

Do you offer exchanges?

Yes! Exchanges are available within 7 days on unused items in new condition.

My jewelry arrived damaged. What should I do?

Please contact us within 48 hours of delivery with photos of the issue so we can assist you right away.

Payments

What payment methods do you accept?

We accept major credit cards, debit cards, and shop-pay options.

Do you offer discounts or promotions?

Yes! Follow us on Instagram and join our newsletter for exclusive offers, early access, and seasonal promotions.

Jewelry Care

How do I take care of my jewelry?

- Avoid water, sweat, perfumes, and lotions
- Store in a dry place or pouch
- Gently wipe with a soft cloth after wearing

Can I shower or swim in my jewelry?

We recommend removing your jewelry before showering, swimming, or working out to preserve shine and prevent wear.

Customer Support

How can I contact you?

You can reach us at info@rootsofradianceboutique.com or message us on Instagram. We're here to help!